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Berghaus Customer Service

Customer Complaints Procedure

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Customer Complaints Procedure

Here at Berghaus, we're proud of the products we manufacture and the services which we provide. If you have a complaint, we want to put things right as quickly as possible. Please speak to a member of our store team or customer service team who will be happy to assist. If you would like to make a formal complaint, please email customerservice@berghaus.com marking your email 'Complaint.' We acknowledge all complaints and aim to provide a response within fourteen (14) working days.

Any contact directed to individuals or departments within Berghaus will be referred to our Customer Services team and will be resolved via our complaint handling process.