Warning messageYour browser is not currently set to Accept Cookies or check to see if you have another program set to block cookies
Warning message
You are currently using Internet Explorer 8 which is not supported by our new website. We recommend you update to the latest version of Internet Explorer or alternatively use a different web browser.

Berghaus Customer Service



With the outbreak of COVID-19, we'd like to assure our customers that we’re responding to the crisis by making some important changes to our online services, in order to protect both our employees and our customers. These are challenging times for everyone, so we’d like to thank our amazing colleagues for their commitment in helping our customers. We’d also like to thank you, our customers, for your continued support and understanding during these exceptional times.

Customer Service Opening Hours

Our Customer Services will be open between 9.30am and 6.00pm (BST), Monday to Thursday and 9.30am and 5.30pm (BST), Fridays. Our Customer Service Advisors are working remotely, away from the contact centre, in accordance with the latest instructions issued by the UK Government. This means we're still on hand to help you with any inquiries that you may have – so do get in touch if you need their support.


Our delivery partners have made some changes to how they will deliver your orders. They will no longer ask you to sign for your order, but will ask for your permission to sign on your behalf. Where possible, they’re also encouraging customers to respond to delivery emails or SMS notifications selecting a ‘safe place’ option, so your order can be left securely, without any interaction between you and the driver.


We understand that it's difficult at the moment and none-essential travel should be avoided. Therefore, we're currently waiving our 30-day return policy and have extended this to 60 days (or later – depending on the Government advice to follow in the coming weeks). All we ask is that you return the goods to us in accordance with our Returns Policy available here.