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Berghaus Customer Service


Delivery Options

Orders below £50     Orders between £50 - £100    Orders above £100   
£2.49 Standard Delivery  FREE Standard Delivery FREE Standard Delivery
£4.95 Express Delivery £4.95 Express Delivery FREE Express Delivery*

*Please ensure you select Express Delivery when enabled in checkout



Christmas Orders


Extended Returns & Exchanges

At Berghaus we want to make sure you are 100% satisfied with your purchase, which is why we make returns and exchanges so easy. We're sure your family and friends will love any Berghaus gifts you give them, but to ensure their gift is just right, we are extending our returns period.

Any purchases made in November and December can be returned or exchanged up until the 31st January 2017.

Returns within the UK are free with the return address label supplied - and don't forget to re-use your bag!





General Delivery Information


We offer a range of delivery options and deliveries are made using Royal Mail or DPD. For orders delivered by DPD you will receive email notifications to keep you up to date on the expected date and time of delivery of your order. Please keep a look out for an email from us once your order has been shipped and is on its way to you.

In the UK, we offer two delivery options;

In most cases carriers do not operate or deliver on Bank Holidays.


UK Express Delivery


United Kingdom Express Delivery - £4.95

Delivery usually within 1-2 working days. This service includes the United Kingdom mainland, Channel Islands and Northern Ireland, but excludes the Scottish Highlands. Only a 2 day service is available on an express delivery option for the following postcodes: AB31-38, AB 44-56.

If we receive your order before 4.00pm (GMT/BST) Monday to Thursday, we will dispatch your order the same day . Delivery should take place the following working day if in the UK Mainland or Northern Ireland. For all other areas, a 2 day service will apply. Upon delivery of your order, a signature will be required. Please note: Saturday is not classed as a working day, however some couriers may make deliveries on this day. We are unable to guarantee a Saturday service .


UK Saver Delivery


United Kingdom Standard Delivery - £2.49

Delivery usually within 4-5 working days.


Delivery to BFPO addresses for personnel on overseas missions and exercises is also £2.49.