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Berghaus Customer Service


Welcome to our new website!

You'll need to reset your password!

As you'll have noticed we have a shiny new website with a fresh new look and loads of exciting enhanced features. As this is the first time you've logged in to our new website you'll need to reset you password.

We've just sent you an email to your registered email address with instructions on how to reset your password. (If you can't see the email in your inbox, please check your junk folder). In the email we've sent, please follow the link and reset your password... it's that simple. For your security the link in the email will only work for 30 minutes, so be quick! If you need a new link, simply go to the login page enter your email address and select 'forgotten password'; a new email will be sent to you.

Once your password is changed, you'll be able to log straight in next time. Plus all of your old order history will be there!

If you need any assistance, we're only a phone call away on UK - 0345 607 2477

We hope you enjoy climbing around our new website!

Berghaus Customer Service