Berghaus Customer Service
Berghaus is a brand born out of a passion and desire to create the very best outdoors gear and waterproof clothing. Its success is directly accredited to the quality of its products, ever since its conception in 1966. The Berghaus brand initially gained momentum because it was able to provide waterproof jackets, walking boots and specialist equipment which attained to what climbers and mountaineers actually wanted and needed, unlike the typical offerings at the time.
From day one, Berghaus has asserted itself as an authority on outdoors clothing, something that can only be achieved through a genuine passion for the great outdoors. To date, Berghaus maintains its position and remains true to its roots.
You’re not just buying an item of clothing; you’re buying a piece of history and supporting the Berghaus philosophy – to create clothing that likeminded enthusiasts want and need.
Waterproof jackets are an outdoor essential, which is why at Berghaus we’ve ensured that we’ve been at the forefront of waterproof innovation and development since our conception.
GORE-TEX® is the most widely recognised waterproof technology in the world and has been since its introduction in 1977 – by none other than Berghaus. Setting the benchmark for innovative outdoor performance wear has always come naturally to our brand.
Universally recognised as the first truly-breathable waterproof fabric, Berghaus was quick to incorporate GORE-TEX® into our waterproof jackets, rucksacks and more, thus transforming the outdoor experience for walkers, climbers and mountaineers alike. To this day, Berghaus still remains the biggest user of GORE-TEX® Paclite® fabric in Europe.
Whether it’s developing a new concept in effective layering – such as the Gemini concept – – or creating clothing designed to combat the most severe weather and conditions – like our Extrem range – Berghaus continues to improve the outdoor experience for everyone and anyone who enjoys being out in the elements.
Purchasing a Berghaus waterproof jacket instils confidence that you’re able to enjoy the great outdoors, regardless of your chosen passion, because you know your equipment has been exclusively designed for it.
Berghaus is proud to offer the largest range of outdoor clothing for men and women and is best known and associated with indsutry leading waterproof technology used in their waterproof jackets and equipment. Our renowned collection includes designs such as Hydroshell waterproof jackets, which are used to keep you dry, and Hydrodown insulated jackets; which are made to keep you warm.
Regardless of whether you’re an athlete pushing yourself to your limit or challenging yourself with a new goal or simply looking to get outdoors to escape, connect and have fun Berghaus offers a plethora of waterproof jackets which are not only able to fulfil certain requirements but are also versatile in design.
We want you to be as comfortable in your jacket as you are in your own skin; safe in the knowledge that you’re ready for anything that the outdoors can throw at you, whether it’s a simple commute or an arctic expedition.
Berghaus jackets have been designed with the purpose of allowing you to enjoy the great outdoors to whatever degree you choose.
Each Berghaus item carries a full Berghaus Lifetime Guarantee for added peace of mind.
Berghaus Lifetime Guarantee is not only a guarantee but a promise – a promise of a lifetime of adventures. The guarantee is a show of confidence that our products will provide the protection you need for your adventures and stand up to the task they’re intended for.
Committed to the relentless pursuit of excellence, Berghaus will never cease trying to improve its products. We are confident that our waterproof jackets make a difference to the people who use them and want to make sure that this is always the case.
We believe that our waterproof jackets are built to withstand the rigours of the most challenging adventures. However, if you believe that your product does not meet our standards – and it’s not genuine wear and tear – we’ll either replace or repair your product free of charge.
Developing Berghaus waterproof jackets is not only about understanding what is required for the outdoors but also why people enjoy the outdoors. Our waterproof jackets are not only a trophy of mountains conquered and expeditions completed but they’re also a testament to the fun, enjoyment and memories made along the way.
Our jackets allow people the freedom to go outside and enjoy what they love doing, whether it is scaling mountains or exploring with friends. The most important aspect is that the equipment exists to allow people to get the most out of the outdoors.
There are many reasons why you may want to buy a waterproof jacket. Take our expert Mtnhaus™ range for example; below is a couple of reasons explaining why Mtnhaus™ is special:
Our Mtnhaus™ design and development department is a specialist facet to the Berghaus brand which brings together expertise from all of Berghaus to address specific challenges and to create products that deliver against the toughest expectations.
The team are comprised of talented designers and expert garment technicians who work closely with our athletes to develop specialist products and clothing which can cope with their demanding and ever-changing requirements.
A typical Mtnhaus™ product will undergo an exhaustive series of in-house tests before it is then sent out into the field to be tested for over 200 hours by a team of experts to ensure that it meets the required standards.
We work closely with our team of athletes as their feedback is key; without their continuous involvement we would not be able to advance our products as effectively as we’re currently able to.