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Berghaus Customer Service

Lifetime Guarantee

Lifetime guarantee

A LIFETIME OF ADVENTURE. GUARANTEED. BERGHAUS PRODUCTS CAN DO (ALMOST) ANYTHING

  • For 50 years, Berghaus has been committed to endless innovation and the relentless pursuit of excellence. We believe passionately that our products make a real difference to the people who use them – and we guarantee our gear will stand up to the task it’s intended for (yes, that does rule out using your jacket as a paragliding sail).

BUILT TO LAST… FOR LIFE

  • Our products are covered by a lifetime guarantee – that is, the length of time any piece of kit can reasonably be expected to keep delivering the same great performance as when it was new (so no sending back that 40 year-old walking jacket, please).

THE NUTS AND BOLTS

  • This guarantee is our confidence that our products will give you the protection you need for your adventures. So, if you think there is a problem with your Berghaus product (and it’s not just fair wear and tear), tell us, and we’ll replace or repair it free of charge. Returns should be made through the store or site you bought it from. This guarantee does not affect your statutory rights.