Help Centre
Orders, Deliveries And Returns
If you have a Berghaus Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Berghaus Orders placed will be processed and shipped within 1-2 business days. Orders placed after 3:30pm GMT will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day. You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase. For anything else, you can reach us through our Contact Us page.
It is possible sometimes packages are marked as delivered before they actually arrive. Your package will likely be delivered shortly after. Be sure to check with your neighbours and post office for more information.
However, if you still haven't received your package after 1-2 business days, please feel free to reach us.
Don’t worry we understand that this can happen; you can try and cancel the item in your account.
You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it has worked.
If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.
If you still need help, then you can send our Customer Service team a message via the 'Still need help?' section (you will find this below the FAQs on this page).
If you believe your order is late and you have not yet received a card from the delivery company, you can track your order by clicking on the link of your dispatch email with your tracking ID.
Please also check what time you placed your order any orders placed after 12 noon will be classed as if they were placed the next day. If you have received a card from the delivery company it should have a telephone number that you can call to arrange an alternative delivery.
We take pride in our products so we’re sorry to hear you’ve received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
Our tent range is exclusive to Go Outdoors & Blacks.
As these items are only available from specific stockists, they are not covered by Repairhaus or the Berghaus Lifetime Guarantee sorry. So, although we won’t be able to fix your tent, check with your point of purchase, as great after care is part and parcel of their service!
If you would like to speak to someone regarding spares, repairs or a return, we’re sure Blacks or Go Outdoors will be happy to help. So why not get in touch with their customer care teams or speak to a tent expert instore.
GO Outdoors/Customer service
0330 008 1555
blacks.co.uk/customer-care/contact-us
0161 393 7059
customercare@blacks.co.uk
Wherever possible we'll repair it for free, if we possibly can, as many times as you need us to. You can enquire with our repairs team via the below link; https://www.berghaus.com/repairs.list
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The Centurio 45 has one draw cord for closure.
The draw cord is located in the thinner fabric which customer defines as snow lock.
We can confirm that you have a 100% correct Centurio.All larger volume packs have the double draw cords for extension of volume or to be used as a snow lock. The smaller volume packs Centurio’s and Munro) do not have the double draw cords.
The fabric does have a DWR, but the main weather-proofing comes from the PU coating on the back of the fabric.
We specify a 1500mm hydrostatic head, but this does partly deteriorate with time and use. 1000 – 1500mm is typical for outdoor bags like this.
The fabric itself is ok under heavy rain but not for a prolonged time, and actually it’s the seams which are going to let water into the bag first.
This is the same for almost all backpacks.So for walking in the rain, one option is to use a rain-colour. Another option that a lot of people prefer is to use a series of dry-bags in various sizes, to hold their things inside the backpack.
Ultimately this is more reliable than a rain-cover, and it makes it easier to organise your gear (I.e. A dry bag for food, another for clothes, another for medial etc etc).
Unfortunately No zip can ever be guaranteed to be 100% waterproof due to the nature of the fastening.
There are additional features designed into our product such as stormflaps, splash guard and water-resistant zips but we cannot guarantee them to be waterproof. The more technical the product is, the more features that go into protecting the zip area.
The Crusader and foldable day pack are compatible. Normally the foldable day pack (when purchased new) includes a conversion kit of two buckles so that the foldable day pack can be attached to the crusader.
The buckles that should be included are 2 x 25 mm buckles.
To attach the foldable day pack onto the Crusader, remove the original slider buckles on the back side of the standard Crusader top lid. Put on the 25 mm male and female side of the conversion kit buckle.
To remove the foldable day pack You can now take the foldable day pack off by opening the buckles.
The walking pole will run through down through the elastic (red) bungee cord. This can be adjusted to tighten on the pole.
The tip of the point of the walking pole will be placed in the small red loop at the base of the pack.
The Ramche 2.0 features ‘offset baffles’ in the front of the body and the back. Under the arms, the arms and the hood are stitch through. ‘Offset baffle’ construction essentially suspends baffles from a mesh on both sides. Therefore behind each stitch line is another baffle. Like a brick wall. Imagine mesh in between the baffle layers. Our mesh is coated in aluminium which helps boost core body temp by 2C. ‘offset baffles’ are there to ensure there are no cold spots and are essentially create a brick wall barrier of lofted goose down that is completely windproof and insulating.
The reason why we have stitch through baffles in the other areas is to reduce bulk and to deliver warmth where you really need it and save weight in areas where you don’t need the extra warmth. This has come from extensive thermal body mapping.
Obviously how warm the jacket ‘feels’ depends very much on three factors –
1. Your physiology
2. The layers you wear under it.
3 The activity you are undertaking.
An extreme example of this is that our lead athlete Mick Fowler used the Ramche 2.0 at 7000m on Hagshu and Gave Ding in temperatures rated down to -30C. Leo Houlding used the Ramche 2.0 in NE Greenland on Mirror Wall down to -20C and Sir Ranulph Fiennes used the Ramche 2.0 on Elbrus down to -15C. However most people would be comfortable in 0 to -10C. The Ramche was created to deliver 3 things for the technical user:
1. A fantastic warmth to weight ratio.
2. Lightweight but tough – the face fabric is remarkably light yet twice as durable as any other competitor.
3. Ensure the down stays dry for up to 16 hours – essential to keep preserve the thermal warmth of the goose down.
We recommend Berghaus Conditioning Cream for leather boots, ie Hillmaster, Supalite, for nubuck or suede boots we recommend Berghaus Protector Spray, ie Fellmaster, Hillwalker. Both are made by Graingers for us, they are waterbased unlike Nikwax which is made from chemicals.
There is no need to reproof your boots as long as you use either of the above.
The hood on the Boltby 3 in 1 is a fixed hood.
The boltby 3 in 1 jacket is a special make up for Cotswold, loosely based on the Arran 3 in 1 jacket. Unfortunately the swing ticket states a roll away hood but it actually does not have one, the swing ticket uses the info from the Arran jacket and has not been amended.
Removing the insoles and machine washing them on 30 degree.
Rinse the insides of the boots out with warm water and dry with newspaper stuffed inside.
This will help but will not eliminate the odour.
There are many different tests for breathability of a fabric. Several test methods will give results in g/m²/24hours (I’m not sure which method the customer is referring to) whereas RET, which is the standard test used by Gore-Tex, gives results in m²Pa/W.
Unfortunately none of these tests correlate with each other and in fact different fabrics types appear to perform better on different tests so they are not interchangeable.As the fabric in question is Gore-Tex Pro we can only provide data using RET as this is the standard test Gore-Tex use for their fabrics (Gore may be able to supply more data). However to speak in general terms you would normally expect most fabrics with a RET of 6 m²Pa/W to have an Moisture Vapour Transmission Rate of well over 20,000 g/m²/24hours when tested using the most commonly known MVTR test method (Inverted cup B1 method).
To answer the question regarding the acronym RET and the unit of measure….RET is the resistance to evaporative heat loss meaning the lower the number the more breathable a fabric is.
During the test a fabric is placed on a ‘sweating guarded hot plate’ (a porous hot plate with water channelled through it) and the required energy to keep this plate at a constant temperature is measured in m²Pa/W (area[m²] Pressure[Pa] / energy[W])
Our Brasher legacy products such as the Hillmaster, Hillwalker, Fellmaster and Supalites are still using the same lasts as when they were just Brasher.
The Berghaus products such as Explorer boots etc as still using the previous Berghaus last shapes.We are bringing out some Explorer Active shoes.
Whilst we are using the Berghaus last, it has been tweaked slightly to give it more width (similar to the brasher style). These will be part of our SS16 range.
Unfortunately we have no plans to introduce anything like the Traveller or Kamati into the Berghaus range at present.
The breathability of the jacket will be dependant upon the conditions in which it is used.
The reduced level of breathability around the taped seams is due to the adhesive/ adhesion process.
The tape will be breathable, as will the main fabric but the adhesive will lower its performance in those localised areas.
Our Women's range of jackets are designed to button the same way as the Men's.
The reason is to give better access to the internal pocket. Although, not all our Women's jackets have an internal pocket, the design is the same across the range.
We do not suggest gluing the insole down as from time to time as part of after care for your boots we recommend that you remove the insole, tip the boot upside down and wipe inside the boots. This will remove any debris.
To secure the insole we would advise you use double sided tape.
Max weight to be carried in a ruck sack varies from person to person. Ruck sacks themselves are not categorised in max carrying loads.
Larger volume packs often offer a better carrying system making them more comfortable to carry heavy loads over a longer period of time. Centurio 45 is designed to be a durable pack for a couple of days in the field. In order to keep the pack comfortable I suggest to stay around a max load of approximately 10kg.
Berghaus is committed to being a responsible business, and we give our designers and suppliers the guidance they need to avoid the use of any potentially harmful substances. Compliance with our restricted substances policy, and relevant laws and regulations, is a condition of business with suppliers.
In order to achieve the high performance standards expected of our products, we do use selected fluoropolymers in the production of some of our water-repellent finishes and membranes.
PFOA is used as an ingredient in the production of water-proof membranes and may be present at very low, trace levels in finished products. PFOA is also formed in trace quantities as a by-product in the production of the chemicals we use as a water-proof fabric finish. Therefore, in line with most high performance water-proof and water-repellent garments, there is a theoretical chance of PFOA being detected at very low, trace levels on our products.
PFOS is not used in the manufacture of any water-repellent materials we use and will not be present.
Throughout the last 25 years different Vulcans have been offered. Every time a Vulcan got an update the style code and number behind name VULCAN changed.
The latest Vulcan is no. IV. This is the latest and most updated version. Vulcan IV is also part of the MMPS (Multi Mission Pack System) this system enables the user to zip on different MMPS components (Organiser Pocket, Hydration Pocket, large side pockets)
Important to keep in mind – The side pockets from Vulcan I to III have attachment zippers that open from top to bottom. When packed with some weight it might occur that side pockets will come off.
Vulcan IV has side pockets that zip from bottom to top. This solves the problem of side pockets coming off. Also all components now have zippers running from bottom to top. This means if you have a previous version of the Vulcan and you buy an extra pair of side pockets these will sit upside down.
The Trail which is made with GORE-TEX Extended Comfort footwear lining is primarily used for use in warmer temperatures i.e. summer walking as it is more breathable.
The Trek which has the Performance Comfort footwear lining has the same properties and the extended version but with an additional layer giving it a little more insulation, therefore is better suited for year round walking when temperatures can vary.
Other than the above the boots are designed to be used on the same terrain/environments albeit in differing temperatures. The feel and fit of both the boots should be the same.
A Berghaus Volume Adjuster gives you the option of marginally reducing the volume of your boot to achieve even greater support.
Each lightweight shock-absorbing insert allows you to personalise the fit of your boot, which traditional sizing alone may not always provide.
Achieving a comfortable fit couldn't be easier; you simply remove the footbed from your boots and insert the volume adjuster, replacing the footbed afterwards if necessary.
The Volume Adjuster can also be removed and used in other walking boots as required.
Freeflow packs do include a frame and cannot be folded.
The Arrow daypack has a ‘Flow’ (not Freeflow) back panel, which is soft and can be folded, making it easier for packing in a suitcase etc.
All fleeces are breathable to a varying degree. Some much more than others. Breathability is essential as fleeces are used as a mid-layer worn underneath outer waterproof jackets and if fleeces were not breathable then the layers would feel very uncomfortable.
As a general rule the more technical the garment (e.g. if it is designed for mountaineering or climbing) then the more breathable it will be. The Extrem 7000 Hoody uses Polartec Powergrid and is the most breathable fleece in our range, perfect for high intensity activities. At the other end of the scale fleece like the Spectrum will provide adequate enough breathability for moderate hill walking.
Gore uses Ret measurement for moisture vapour transmission for their fabrics as more suitable to their technology. There is no direct correlation between Ret (m2/Pa/W) and A1/B1 (g/m2/24h) as it depends on the face fabric and membrane used.
• Gore uses Ret measurement for moisture vapour transmission for their fabrics as more suitable to their technology. There is no direct correlation between Ret (m2/Pa/W) and A1/B1 (g/m2/24h) as it depends on the face fabric and membrane used.
There is no way of putting a specific time limit on any one item of footwear, the life of the item is dependent on the users walking pattern, the amount of use they have been subject to and the conditions in which they have been used, stored and cared for.
All of the above are taken into consideration when a potentially faulty item is examined.
Some walkers will wear through the heel linings first, some the toes, some walkers wear the upper leather out before the rubber out-sole, no footwear manufacturer can guarantee an completely even wear for all walkers and users expectations should be realistic and reflect this.
With regret, general or normal wear & tear is not considered a genuine defect, it may be that a leather lined boot would provide the durability required in this case.
First, remove the in-sole and laces. Empty the boot by a good shake to remove grit and debris that can damage the waterproof membrane.
Dirt is best brushed off when dry, but the boots can also be rinsed off under a tap.
For deep ingrained dirt use a proprietary footwear cleaner. Ensure all dirt is removed before applying any treatments.
We have a Footwear Care page on our website which you can visit for more information.
We recommend trying the boots on (with a pair of socks that you would normally wear with them), leaving the boots unlaced, pushing your foot as far front as possible and then trying to insert your index finger down the heel of the boot. If you can do that without forcing your finger then the boots should be the correct size for you.
The fit can be altered using our volume adjusters. If the boots are slightly too big then we would suggest inserting a 3mm volume adjuster underneath the standard 5mm footbed. This may need to be done with both feet or just one foot as most people have one foot slightly different in size to the other. It is best to try all possibilities to ensure that you find the most comfortable fit.
In order to measure your back length you need to find two reference points: 7th Cervical (or C7) Vertebra and Iliac crest.
You can find the C7 Vertebra by bending your head forward where you should feel the top of the spine protruding out slightly.
You can find the Iliac Crest by placing your hands on your waist and feeling for the start of the hip bone. Follow an imaginary line round to your back which should be horizontal with the top of your hip bones.
Straighten your head and measure from the two points in centimetres. This will give you your back length.
Leather is naturally water-repellant, however treating with a suitable conditioning cream will protect and condition the leather.
Conditioning cream should be applied sparingly and preferably rubbed in with your fingers.
Pay special attention to the seams as water will usually penetrate here first.
If preferred, a spray on proofer can be applied. This is better for suede and fabric boots.
We have some Cleaning & Protection treatments on our website.
You should not clean your footwear too often, as too much conditioning will weaken the leather.
We would only recommend cleaning the boots when they are very dirty.
We would strongly advise checking the Footwear section of our site for more information.
The adjustment around the front of the hood draws in onto the face to give a closer fit.
1. For all fresh stains we would recommend to dab the stain with a damp sponge, however please do not rub on the material as this would rub the dirt/stain deeper in the material.
2. Once the shoe and stain/dirt are fully dried, you can brush off any remaining dirt with a soft nubuck brush.
3. In order to keep your shoes clean and fresh for longer, you can use the Berghaus cleaning spray, however we would recommend you to dab the cleaner on using a damp sponge, rather than spraying the cleaner on the shoe.
4. After the shoe has been cleaned, you can use something like a sealing spray which will help to keep the shoes clean as most dirt or water will just pearl off the shoe and not get into the fabric/leather, however please ensure that you use a spray that is designed for nubuck/suede leather.
Washing your Jacket by Hand
Please ensure you are wearing gloves when washing your jacket. First you will need to use the Tech Wash:
1. Immerse item(s) in 6L hand-hot water in sink or bowl.
2. Use 150ml in medium/hard water* areas and 100ml in soft water areas for 1-2 items.
3. Rinse 3 times in clean water.
Once you have done this, you can then add wash the jacket in the TX.Direct Wash In:
1. Immerse 1 clean garment in 6L of hand-hot water in a bowl or sink.
2. Add 50ml of TX.Direct®.
3. Agitate to mix, leave to soak for 5-10 minutes, then agitate thoroughly.
4. Rinse with cold water until water runs clear.
For more instructions regarding using NikWax products, please refer to the NikWax website where they have all the information available.
Washing your Jacket in a Washing Machine
Berghaus recommend that you machine wash your item at 30 degrees Celsius and use soap powder or liquid with no fabric softeners or conditioners. For stubborn grease and dirt use non biological detergent with no softeners or conditioners. The garment should be air dried or if the care label allows tumble dried at a low heat setting.
Our garments should not be dry cleaned. The outer layer of all our waterproofs are treated with a Durable Water Repellent (DWR) finish which causes water droplets to bead and run off the garment.
Over time, the DWR treatment deteriorates but can be rejuvenated by tumble drying the garment on a low setting.
2L is safe to say though for any of our packs except the smallest 24-7’s
We use a 100 gram synthetic sheet insulation in the main body and an 80 gram synthetic sheet insulation in the arms.
1. The plastic sheet is needed to create the Freeflow air gap behind your back
2. The sheet should be inserted so that the larger end section will be against the lumbar, and the smaller end section will be above your shoulders
3. Slide the sheet into the fabric sleeve on the inside back panel
4. Pass the clips (that are attached onto the back of the shoulder straps) through the small holes at the top of the back panel, and pull up and over the top of the plastic sheet.
5 The next step is a little more tricky – with the pack upright on the ground, use one hand to push down on the plastic sheet so that it flexes and shortens a little in length, whilst pulling one of the plastic clips further over the plastic sheet so that it can be clipped onto the D-ring a few inches further down. Then repeat for the other clip and D-ring.
It is designed to keep a user warm.
The Ramche is a mountaineering jacket designed to provide a high level of warm insulation in cold environments and yet its weight incredibly light.
The down insulation is hydrophobic (water repellent) for up to 1000mins but this is to ensure that the insulation stays dry (from either your body humidity or any moisture ingress from outside) and therefore continuing to stay warm. If down insulation gets wet it loses its insulation properties.
The £350 srp cost is due to the highly technical materials and construction. It is one of the most advanced down insulation jackets in the world.
Delivering high warmth and a light weight.
In cold wet environments the Ramche can be worn underneath a mountain Gore-tex shell waterproof jacket.
Please be advised they are only tested for use in their intended environment.
Try different layering systems underneath the coat
Open any venting systems that the jacket has
Reproof the jacket with NikWax or Grangers
Tumble dry on a low heat setting to rejuvenate and keep the DWR coating optimal
One of the most common causes of wet feet in Gore-tex® lined footwear is for water/moisture to enter the boot by coming over the top of the Gore lining, this does not necessarily mean over the top of the boot as the gore lining does not come any higher than the top of the tongue below and boot ankle cuff.
Walking through wet grass will saturate the upper of the boot quite quickly, if the boot is completely saturated it is highly likely the water held in the boots upper will wick and work its way over the waterproof lining into the boot.
The regular use of aftercare products on the outside of your boots will build a good water repellent barrier and reduce the likelihood of the upper becoming saturated and water/moisture entering your boots.
AT stands for Advanced Thermals.
Please see below all the range of Thermal Insulation that Berghaus offers on different products.
Advanced Thermals: Fleece fabrics developed exclusively for Berghaus ensuring excellent thermal insulation properties, pilling resistance and great styling.
Here are some of the AT fabrics that we use in our products:
* AT Optic - Combine the thermal insulation and pill resistance of a good mid-weight fleece fabric but with a unique look to ensure they look as good as they perform.
* AT Stretch - Excellent stretch characteristics to ensure a long lasting, great fit that doesn’t restrict movement. Raised inner structures trap air to maximise thermal insulation whilst ensuring that moisture is wicked away from the skin to keep you warm and dry.
* AT Windproof - Highly breathable, and windproof which ensures the garment will keep you warm on even the windiest of days. The fabric has a non-pilling face to ensure its performance and looks are retained after repeated home washing.
* AT Fibre Fill - High loft insulation filling that offers an excellent warmth to weight ratio and a low water absorption level.
* AT Micro - Lightweight packable micro fleece made from 100% polyester micro denier yarns, designed to offer a comfortable feel to the skin. The micro fleece has a non-pilling face to ensure its performance and looks are retained after repeated home washing.
We can confirm all of the larger rucksacks have the all the features listed on the Centurio rucksack.
The Vulcan also offers a back system which is based on our previous Cyclops range, this means it has a Hip Harness to evenly spread the weight in the rucksack from the shoulders to the hip. It also has top tension straps, reinforced haul loops, detachable MMPS side pockets which can be used as day packs, base compression straps and ski attachment points.
The Atlas has all of these features but also offers a extendable / removable lid. The Crusader offers all of the previously mentioned features but it is also hydration system compatible.
These rucksacks offer different sizes which relate to the length of the back. It is important you get the correct size to ensure the hip belt which is included in the back systems in placed correctly to evenly spread the weight of the rucksack.
The MMPS Centurio only works with the Berghaus MMPS Hydration Pocket.
The MMPS Hydration pocket can be connected to the Centurio using the side zippers, or can be attached to the molle system on the front of the pack. When you connect to the molle system you can also use two side pockets.
The MMPS Hydration pocket can be used on all Berghaus military packs in the range.
All of our waterproof products, following their manufacture, are treated with a waterproof coating on the outside of the garment. This feature is in addition to the Gore-Tex or AQ waterproof membrane inside the garment.
The waterproof coating acts as a shield towards wet weather, and allows the water to simply bead off the garment. If this waterproof coating has faded away over time, the water that gets on to the garment will not bead off as easily and will build up. This means that there is an extra coating of water on the outside of the garment, which inhibits the breathability and does not allow warm air and condensation on the inside of the garment to escape. This can result in what appears to be a leaking product, when in fact the build up of moisture on the inside is warm air and condensation that cannot escape.
We have treatments that can fully restore the waterproof coating on your garment, which will dramatically improve the breathability and allow you to stay dry. Suitble products from Nikwax and Grangers can be used to reproof the jacket, you can choose the most appropritate treatment for the type of clothing that you have.
On the inside of the jacket near the pocket area there will be two pieces of mesh that opens in the middle.
Open them out around the coat and then continue to stuff the coat in completely.
We are not able to offer any compensation for the damage caused to your phone, as whilst the garment of the jacket is fully waterproof, the pockets unfortunately are not.
The products we manufacture are marketed as waterproof in reference to the fabric that is used, both our Hydroshell and Gore fabrics are waterproof and this has been tested and validated. A jacket can never be 100% waterproof, for one there is an open neck or face (with hood up) and there is obviously a gap between the hem and the other garments worn on the legs.
Also, if the pockets are not fully closed then this would allow for water ingress. Our waterproof claims refer to the fabrics used and this is referred to on our swing tags.
Therefore, in review of all of the information we do not accept responsibility for any purported damage to any mobile phone.
Our tent range is exclusive to Go Outdoors & Blacks.
As these items are only available from specific stockists, they are not covered by Repairhaus or the Berghaus Lifetime Guarantee sorry. So, although we won’t be able to fix your tent, check with your point of purchase, as great after care is part and parcel of their service!
If you would like to speak to someone regarding spares, repairs or a return, we’re sure Blacks or Go Outdoors will be happy to help. So why not get in touch with their customer care teams or speak to a tent expert instore.
GO Outdoors/Customer service
0330 008 1555
blacks.co.uk/customer-care/contact-us
0161 393 7059
customercare@blacks.co.uk
We would recommend using a 'Stain Devil' type product specifically designed for removing this particular stain, this should be available at in supermakets. Please use on a small area first to test if it works, it this is successful then please continue to use it to remove the rest of the sap.
Once you have done this, you will need to wash and reproof the jacket. We recommend Nikwax products for this.
The green tech wash will clear your garment of any debris on the surface and the purple direct wash-in will proof your garment to make sure that water can quickly bead off.
The wheel units on the mule bags are fixed units, riveted in.
It is not possible to remove the whole casing to replace a wheel, we do not have spare wheels as a result as there is no way of fitting a new one anyway.
If a wheel falls out of the casing, it means the casing is damaged and again is not repairable.
Customer may have to claim on travel insurance if it has been damaged by a third party during travel.
There are many different tests for breathability of a fabric. Several test methods will give results in g/m²/24hours whereas RET, which is the standard test used by Gore-Tex, gives results in m²Pa/W. Unfortunately none of these tests correlate with each other and in fact different fabrics types appear to perform better on different tests so they are not interchangeable.
As the fabric in question is Gore-Tex Pro we can only provide data using RET as this is the standard test Gore-Tex use for their fabrics (Gore may be able to supply more data).
However to speak in general terms you would normally expect most fabrics with a RET of 6 m²Pa/W to have an Moisture Vapour Transmission Rate of well over 20,000 g/m²/24hours when tested using the most commonly known MVTR test method (Inverted cup B1 method).
The squeaking is caused by the use of different polymers in the backsystem, it can effect some of them occasionally, you simply oil the moving parts and it stops the squeak.
We do have system in place where you may return the items back to us that you no longer require and we will dispose of the items responsibly to avoid any harm to the environment where possible. To follow this process, you will need to return the item to the address below:
Corporate Responsibility Department
Berghaus Ltd
12 Colima Avenue
Sunderland
Tyne & Wear
SR5 3XB
You will need to include a note explaining that would like your items to be recycled so that we know what needs to be done once we have received them back.
It has been confirmed that these are unique to Blacks and customers are advised to return to Blacks for any queries.
This style has a zipped front pocket with small pockets inside that, but those small inside pockets aren’t zipped.
The description of an internal zip is an error on the advertisement and label.
Berghaus recommend that you machine wash your item at 30 degrees Celsius and use soap powder or liquid with NO fabric softeners or conditioners. For stubborn grease and dirt use non biological detergent. Suitable products from Nikwax are also available to treat the down insulation, so it remains water repellent.
Our garments should NOT be dry cleaned. Remove the garment from the washing machine and shake to distribute the down, then put it in a tumble drier with a couple of tennis balls or tumble drier balls (we usually use around Six).
Remove every 15 minutes and shake the garment, this process should take approximately 1 hour. The drying instructions are important as this will help to reloft the down insulation and evenly distribute this in the jacket as sometimes the jacket can appear flat after washing.
Please see below the washing instructions on how to wash Berghaus Gloves with leather on:
Hand washed Only,
Do not Bleach,
Do not Tumble Dry,
Do not Iron,
Do not Dry Clean.
Use Non-Biological Washing Powder, Avoid the use of fabric Softeners Store in a Cool Dry Environment and Keep Away from Sharp Objects Garment To Be Removed Immediately From the Machine After Washing.
The green tech wash will clear your garment of any debris on the surface and the purple direct wash-in will proof your garment to make sure that water can quickly bead off.
Wearing a backpack with the lightweight jacket depends on how much weight you are carrying in the pack. The fabrics used with this jacket are extremely strong for its weight but its designed for fast and light not multi day expeditions.
This applies to all the lightweight jackets, if there are any damage caused when wearing a backpack, our quality assurance team would look at it on a fair wear and tear basis. Pack damage will show wear on the shoulders and waist belt area.
It is possible to wear a pack with it and our old athlete Phillipe used it on the Great Himalayan trail event which was 40 days long but he carried a pack which weighed no more than 10kg with water.
For your recommended use, we would suggest a Light Trek or Light peed as an alternative, or one of the Velum jacket which is currently out of stock on the website but may be purchased in retailers.
When facing the elements cuffs can be cinched in and easily adjusted over layers to keep snow, rain and wind out of the sleeves.
A comfortable Lycra® cuff on a fleece allows the sleeve to be pulled up above the elbow if required.
Hook and loop is a popular method of providing adjustment at the cuff. In combination with elastication the garment can be taken off and put on without having to adjust the cuffs.
Loose ends of the cords can present a problem when blown in the wind which is why our jackets capture the cords where necessary to avoid problems.
Hoods are designed to help keep your head and face protected from the elements. All our hoods are adjustable to ensure a better fit to each individual and we design our hoods to turn with the head for obvious reasons.
We have six constructions of hoods but all do essentially the same job.
Fixed: A simple hood that protects your head from rain and wind.
Fixed to the jacket and always ready to be used usually featuring adjustable cords so the hood can be modified for any user. Fixed With Peak: This offers the same as above but with a wire stiffener peak designed for even more protection for the face.
Raptor Hood: For more serious jackets the hood features a volume that can accommodate a climbing helmet.
Roll Away: A practical hood that rolls into the neck of the jacket.
Foldaway: The benefits of a full hood with the convenience of a fold away system thanks to a new innovative technology. Casual Hood: A basic hood that offers protection from the wind and rain.
The question of individual fit can often be a difficult one, and it must be said from the outset that no manufacturer is capable of producing a range, or model of boot that will fit all the manner of variations and different characteristics that are involved in people's feet. Even assuming that there is a correct basis of fitting, most boots require varying amounts of breaking-In and this itself can determine whether or not a boot meets a customers expectation fully.
The use of volume adjusters, heel raises, different sock combinations, alternative lacing methods, compeed/scholl blister pads or orthotic footbeds can be used to alter, aid and improve the overall fit of your boots.
The retailer where you made your purchase should be able to check the size and fit of your purchase or deal with your complaint if you feel there is a genuine manufacturer defect that is causing the discomfort.
Application: Next to the skin.
Function: Allows moisture vapour to pass easily away from the skin.
Benefit: Reduces clamminess and chilling effect associated with active exertion, to maintain user comfort.
The main function of the base layer is to wick perspiration away from the surface of the skin and enable it to evaporate on the fabric surface. But why? You may ask, surely sweating is the natural way in which the body cools down by evaporating sweat on the skin. Well yes, but the problem is that the cooling effect goes on long after the body has gained normal temperature level. This is especially so when a cotton shirt or T-Shirt is worn as the fibres absorb the sweat and make it very difficult to evaporate whilst still being in contact with the skin and conducting heat away.
When stopping in the outdoors after a strenuous uphill section, the continued cooling effect on the skin through sweat evaporating and conducted heat loss, will cause excessive cooling and resulting in discomfort. Now suppose that an exposed ridge has been reached and the cold biting wind adds to the cooling effect and suddenly we have a dangerous situation. Moving the sweat off the skin does not stop the cooling effect. Excessive heat will still evaporate the sweat but on the surface of the base layer not the skin. Heat loss through conduction (water/sweat) is a very good conductor of heat) is reduced considerably though, as the sweat is only on the skin for a short time.
In summary, wicking base layers still allow cooling during heavy exercise and more importantly prevent over cooling after heavy exercise.
Application: Between base and outer layers.
Function: Insulates to retain body heat.
Benefit: Provides essential warmth, enabling the regulation of body temperature by adding or removing the layer.
Mid layer garments are usually made of fleece fabric. The main function of the mid layer is to insulate the body by trapping air within the fabric. Air is also trapped between clothing layers and this also adds to the insulation. Fleece starts as a polyester knit fabric and is then brushed to create a pile finish on each side.
Application: The outermost layer.
Function: Breathable, waterproof, windproof and durable.
Benefit: Protects from rain, wind and snow and can provide additional warmth especially when combined with the other layers.
The outer layer has to protect the user from the elements whilst at the same time allow the water vapour to escape from the lower layers. In some situations the layer may only be required to be windproof as well. The Soft Shell garments discussed earlier can be regarded as a warmth layer which also incorporates weather protection.
Basic fabric construction
Two Layer: This consists of the outer face fabric with a waterproof coating or laminate on the inside. To help protect the laminate or coating on the inside of the face fabric, a loose nylon lining is inserted inside the garment. We use a water repellent mesh lining with full nylon in the arms and waist area to avoid snagging from rings, watches and belts etc.
Three Layer: This consists of the outer face fabric with a waterproof coating or laminate on the inside face. A lining fabric is then laminated to the inside coating or laminate to produce a single fabric made up of three layers.
AQ2™ is a trade mark of Berghaus Limited.
CFM tends to measure how windproof a fabric is
EHS (Ergonomic Holding System in FootWear) - A unique heel stability system that externally intergrates the heel to your footwear, eliminating heel slippage and providing secure lacing system for excelled underfoot security on uneven surfaces.
EHS (Ergonomic Holding System in Socks) - Our unique heel cradling slingshot system is a biomechanically engineered compression knit that comfortably hugs your heel and prevent sock slippage.
EVABREATHE® and PHOBIC® are registered trade marks of Berghaus Limited.
Our Freeflow rucsac design has been evolving for over 14 years to make your day in the outdoors as comfortable as possible.
The Freeflow Pro design, which is new from spring/summer 2010, brings a new level of innovation and design to our revolutionary back system.
The Freeflow Pro allows air to circulate between the rucsac and your back but the load sits closer to the back for better weight distribution.
The lightweight aluminium frame makes the Freeflow Pro range very lightweight and the range is packed with other benefits to make your day outdoors a relaxing and enjoyable experience.
Extremely breathable (RET3)
Durably waterproof and windproof
Lightweight (maximum garment weight 400 grams)
Excellent next to skin comfort
Specially developed for highly aerobic activities
GORE-TEX® PRO SHELL is the optimum solution for outdoor professionals and serious enthusiasts who need to face extreme weather and tough conditions. Made with the most rugged, most breathable, durably waterproof and windproof fabrics.
Key advantages
Meets the demands of outdoor professionals and serious enthusiasts
Engineered to excel in extended and extreme conditions
Tough, durably breathable, waterproof and windproof
Available in 2- and 3-layer constructions: 2 layers are supple and quiet; 3 layers are for extra-rugged use
Compared to previous 3L GORE-TEX it is softer, lighter and more breathable while still providing the same levels of durable waterproof performance.
Hydrophobic down is an innovative thermal insulation technology that keeps you warmer and drier in the most challenging weather conditions.
Utilising all the natural benefits and qualities of down such as superior insulation, outstanding warm to weight, compressibility and resilience, Hydrophobic Down goes one step further with a unique and innovative water resistant treatment applied directly to the down itself.
MtnHaus developed Hydrophobic Down to give all the qualities of Micro Down but with a unique water resistant treatment applied directly to the Down itself:
Absorbs less moisture, making it lightweight for longer.
Maintains Loft 80% longer than Micro Down.
30% more insulation vs. Micro Down (60 minutes exposure to water).
Opti-Stud® is engineered to match your movements and pressure contact with the ground. Opti-stud® is a registered trademark of Berghaus Limited.
PrimaLoft®
Unbeatable thermal insulation
PrimaLoft® uses a unique microfibre structure which is specially treated to create a core with similar physical and thermal properties to down meaning you will be well insulated against the cold.
PrimaLoft® is compressible, breathable and has excellent water repellency so you remain dry, warm and comfortable even under the most extreme conditions.
We use different PrimaLoft® technologies in our products, these are below;
PrimaLoft® One
PrimaLoft ONE is an ultra-fine microfiber insulation that is warm, soft and lightweight. It is unsurpassed in its ability to keep you drier and warmer than down and other synthetics
PrimaLoft® Eco
PrimaLoft ECO insulation uses recycled material to create a high loft, thermally efficient, earth-friendly insulation.
PRIMALOFT® is a registered trade mark of Albany International Corp.
PRIMALOFT® is a registered trade mark of Albany International Corp.
The Bioflex® system allows the bag to always stay with your centre of gravity. It flexes, twists and maintains effective load transfer at all times.
Bioflex® essentially minimises fatigue.
Bioflex® is a registered trade mark of Berghaus Limited.
Men's shoulders tend to be wider than those of a woman, so the men's rucksacks have wider shoulder straps and the women's rucksacks have narrower shoulder straps. The hip belts on the women's rucksacks are also shaped to sit on the hips more precisely than the hip belt on the men's.
Depending on the user's body shape some customers may wish to try a rucksack in both the men's and women's ranges to find the best and most comfortable fit.
The UK definition of a waterproof fabric is 1.5m Hydrostatic Head.
The minimum standard of Hydrostatic Head for a Berghaus product is at least 5.0m. Berghaus standards are set much higher than British Standards to accommodate for loss of waterproofness through wear and washing.
The wind chill temperature is always lower than the air temperature.
WINDSTOPPER® ACTIVE SHELLS keep you comfortable for enhanced performance during high aerobic activities. The fabric is a 3-layer construction comprising a woven polyester face, GORE WINDSTOPPER® membrane and a wicking knitted reverse.
Narrow:
Expeditor Ridge/Trek
Average:
Explorer Range
Fellmaster
Hillwalker
Supalite
Explorer Active Mid/Shoe
Wide:
Hillmaster
The Yeti Gaiter has been available in many styles. Boots with too much flex will not work as the rubber toe of the rand will continually slip off so you'll need a really sturdy boot. They are not designed for a specific boot, as long as the boots have a B1 or B2 sole rating then the gaiters can be adjusted to fit.
Should you require any further information, please do not hesitate to call our customer service team.
Fabric boots often incorporate a fully waterproof and breathable lining, but care must be taken in use to avoid damaging this (a stone in your shoe, if left may puncture a lining). If visiting a hot climate it may be worth considering an unlined fabric boot for maximum breathability.
Your jacket will lose most or all of its breathability properties. This is because a detergent will add a coating to the outside and inside of the garment which inhibits the breathability, allowing for moisture to build up on the inside of the jacket as it cannot escape. This can make you think the jacket is leaking, when in fact it is not.
You will then be required to treat the garment with a waterproofing procedure to re-add the DWR (Durable Water Repellency). There is a range of Nikwax products which will add a waterproof coating to the outside of your jacket allowing the water to run off, which ensures your jacket remains highly breathable.
We would strongly advise checking the Waterproof section of our site for more information.
Here is the list of countries where our products are manufactured:
- Jackets: Indonesia, China, Vietnam, Thailand,
- Accessories: China, UK
- Packs: China, Vietnam
- Shoes: China
- Shirts/t-shirts: India, Indonesia, China
- Trousers/shorts: Indonesia, Thailand, China
Berghaus has incorporated classic brasher styles into the range and the following boots will still be available:
- Hillmaster
- Supalite
- Fellmaster
- Hillwalker
When we walk or scramble our bodies bend, flex and twist, often without us either thinking or knowing about it. Most rucsacs act like a splint and severely restrict the hip and torso movement that we need. The result - backpacking is an awkward, uncomfortable and overly tiring activity.
The Bioflex® system provides a carrying harness that offers controlled movement to allow the bag to always stay with your centre of gravity - it flexes, twists and maintains effective load transfer at all times.
Bioflex® is a registered trade mark of Berghaus Limited.
With any down product you can expect small amounts of down to come out through the stitch lines.
This is something that happens with all down products on the market today not just Berghaus products.
Feathers coming through the fabric will reduce through wear and reduce again once the jacket has been washed.
If you feel that the amount of feathers that is coming out is excessive then they should return the item to the place of purchase for inspection.
The cracking of leather can be caused and be contributed to by a number of factors including, wetting/drying process, fit of the boot, care taken of the leather, aftercare products used etc. We always recommend using aftercare products on your boots such as conditioning cream or protector spray to help keep the leather protected from the wet.
During the natural wearing process, the leather will eventually degrade to the point of splitting but if the correct care is taken this should be long in happening.
Heights, based on a size UK6:
Hillmaster II GTX external back height, from ground to back of collar top, is 130 mm. Internal back height, from footbed to back of collar, is 80 mm.
Hillwalker II GTX external back height, from ground to back of collar top, is 115 mm. Internal back height, from footbed to back of collar, is 70 mm.
The sole unit is lower on the Hillwalker II which is why there is a difference in ratio between internal and external back heights.
The design of our women's fit sacks takes into account the following:
Back length: The common assumption is that women are shorter therefore the back length needs to be reduced. Actually, women's back lengths are not significantly smaller - it is the way the rucksack is carried that necessitates a shorter back length. Due to the different pelvis structure of women, the rucksack hip belt sits higher.
Shoulder Harness: The shoulder harness needs to be contoured away from the bust to give women the freedom of movement and prevent uncomfortable pressure. Women normally have narrower shoulders than men, thus we have slightly narrower strap to maximise comfort.
Hip Belt: As the hip belt sits higher on women we have altered the cut in two ways. First, the overall height of the hip belt needs to be reduced to prevent it from digging under the rib cage (or diaphragm). Secondly, we have developed a customised fit on the bottom of the hip fin to sit more comfortably on the hips.
Shoulder Width: Generally women have smaller muscle structure around the shoulders. Consequently, the distance between the shoulder straps needs to be smaller to prevent the harness being too wide.
Phone Contact
Monday to Friday 8am - 8pm
Saturday 8am - 5pm
Please note we are closed on Sundays.
Still need help?
Call our Customer Service team on 0800 208 8779
Monday to Friday 8am - 8pm
Saturday 8am - 5pm
Please note we are closed on Sundays.
