Returning an item

We are sorry that you were not happy with your purchase from Berghaus. We want to make sure the process is as easy as possible
and we have a dedicated customer services team ready to help you if you wish to make a return. Please follow our simple step by step guide below.
Eligible returns must be in pristine condition and requested within 60 days. Once you have processed your return you will have a further 14 days to return your items to us.

We have extended our normal returns policy for the Christmas period to 90 days.
Any item purchased between 1st November and 31st December can be returned up until 31st January 2023. All items need to be in unused and pristine condition.

Returns Policy & FAQs