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Berghaus Customer Service


Product Lifetime Guarantee

We build all Berghaus gear to last, which is why we provide a product guarantee for every single item’s reasonable lifetime, at no additional cost. That means Berghaus will review all product returns and assess them individually based on their usage. If we find a genuine fault or defect in your item that shouldn’t be there based on normal use, then we’ll repair or replace it for free– no questions asked. But, if that 20-year-old jacket of yours has seen more summits than hot dinners, then it might be time to buy a new one! In any case, we’ll review each case and will let you know if we can fix or replace it.

The Product Lifetime Guarantee does not apply for any specific set of time as each of our products have different expected product lifetimes, for example a highly technical insulated jacket will have a different expected product lifetime to a T-shirt, and other factors are taken into consideration too. We have produced a general guidance matrix for expected product lifetimes here. Please note that the matrix is for guidance and information purposes only because, as mentioned above, we will assess each individual item and the applicability of the Product Lifetime Guarantee based on a number of factors.

You can find out more about our Product Lifetime Guarantee including the FAQs for all Berghaus products here.

How to claim

Contact the store or website that you bought the product from. You’ll need to have your proof of purchase ready and your retailer will then work with us on your claim.

If you bought the item directly from us, whether online or in one of our stores, simply get in touch with our Customer Service team using the details below. Again, you’ll need your proof or purchase to hand so we can get things moving quickly.

  • Email: customerservice@berghaus.com
  • Website: Contact form

  • You’re also well covered as this guarantee doesn’t affect your statutory rights.

    Link to customer complaints policy

    If you still have questions or want to have more information on our Product Lifetime Guarantee, then feel free to contact our customer services team through our website on www.berghaus.com